Refund policy

Because black caviar is a perishable luxury food product, we approach returns and refunds differently than standard retail items.

All Sales Are Final

Due to the nature of our products, we do not accept returns of black caviar once it has been delivered. This policy ensures the highest standards of food safety, freshness, and quality for all customers.

Damaged, Incorrect, or Compromised Orders

Please inspect your order immediately upon delivery.

If your order arrives:

  • damaged

  • compromised

  • incorrect

  • or not in acceptable condition

you must contact us within 24 hours of delivery.

To report an issue, please email us at:
📧 info@caviardeden.com

Include:

  • your order number

  • clear photos of the product

  • photos of the original packaging

⚠️ All packaging must be kept intact until the claim is reviewed.

Resolution Process

Once your claim is received and reviewed, and if approved, we will offer one of the following solutions at our discretion:

  • a replacement shipment

  • or a refund

Approved claims are processed promptly to ensure fairness and customer satisfaction.

Shipping Responsibility

Once an order has been shipped and successfully delivered, we cannot be responsible for:

  • delays caused by incorrect shipping information

  • failure to receive the package on the delivery date

  • issues arising after the 24-hour inspection window

International Orders

At this time, we ship only within the United States and do not offer international shipping.

Contact Information

If you have any questions regarding your order, shipping, or this policy, please contact us at:

📞 Phone orders & support: +1 (786) 618-8000